Delivery
All orders over £10 are sent via Royal Mail Tracked 48.
- Piercings (In Stock): Dispatched within 1–2 working days.
- Piercings (From Warehouse): Dispatched within 3–5 working days.
- Handmade Jewellery: Dispatched within 1–2 working days.
Delivery times may be extended during Bank Holidays, the Christmas period, or due to strikes.
All orders are packaged hygienically with a cleaning cloth inside a bubble wrap envelope.
RETURNS & REFUND
Return Policy
If you wish to cancel or modify your order, please send an email as soon as possible to info@carloliver.co.uk . We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@carloliver.co.uk. Please note that returns will need to be sent to the following address: 155 Minories, Suite 285 London EC3N 1AD
MATERIALS
Handcrafted in the UK using only 14k Gold Filled, 925 Sterling Silver, and genuine Freshwater Pearls. Each piece is carefully made with pride and precision.
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